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Booking Terms & Conditions, Kokopelli Cottage Stoneleigh Village, EX10 0PJ

  1. The property known as Kokopelli Cottage Stoneleigh Village, EX10 0PJ (‘the Property’) is offered for holiday rental subject to confirmation by Garry and Jacqui Reason (‘the Owners’) to the renter (‘the Client’).
  2. To reserve the Property, the Client should complete and sign the appropriate Booking Form and return it together with payment of the initial non-refundable deposit (minimum 25% of the total due). Following receipt of the Booking Form and deposit, the Owners will send a confirmation e-mail. This is the formal acceptance of the booking. Payment can be made by BACS (direct bank transfer, BANK details on form).
  3. The balance of the rent together with the security deposit (see clause 4) is payable not less than 2 months before the start of the rental period. If payment is not received by the due date, the Owners reserve the right to give notice in writing/e-mail that the reservation is cancelled & the initial deposit lost. Reservations made within eight weeks of the start of the rental period require full payment at the time of booking. Recalled payments will attract a charge of £20 on each occasion.
  4. A security deposit for the amount as stated on the Booking Form is required in case of, for example, damage to property or its contents, lost keys or callouts or additional cleaning (see 8. below). However, the Security Deposit will not necessarily be the limit of the Client’s liability to the Owners. The Owners will account to the Client for the security deposit and refund the balance due within 2 weeks after the end of the rental period payable to first named on booking form by bank transfer to the bank account details provided by the Client.
  5. The person who originally signed the Booking Form must make any cancellations in writing. Cancellations made prior to 60 days, the Owner will retain only the reservation deposit (or arrange another date if requested). Between 60 and 30 days, 50% of the total rental cost and from 21 days before departure, 100% of the total rental cost. The Owners will do their best to comply with amendments to the original booking if they are requested in a reasonable period of time prior to the departure date. The Client is advised to have full cover for the party’s personal belongings, public liability etc, since they are not covered by the Owner’s insurance.
  6. The rental period should finish before 10.00hrs (local time) on the last day to allow for preparation of the cottage for next guests. Late stays can be prearranged only if there is availability the next day. Clients should not expect access to the property before 15.00hrs (local time).
  7. The maximum number of persons or dogs to reside in the property must not exceed that number stated on the Booking Form. Additional guests or dogs must be advised in writing prior to the holiday & a further charge may be applicable.
  8. Internet is available at Kokopelli cottage via mobile broadband. A data allowance of 25 gigabytes (GB) will be included with all bookings of up to 7 nights and an allowance of 50GB for bookings of 14 nights. Data usage over these allowance levels will be charged in blocks of £15 for each additional data package of 10GB purchased by the owner from their provider and will be deducted from the security deposit. See the internet policy
  9. The Client agrees to be a considerate tenant and to take good care of the Property and to leave it in a reasonably clean and tidy condition at the end of the rental period. House cleaning is included in the rental charge and the Owners undertake to change bedding & towels weekly, but the Owners reserve the right to make a retention from the security deposit if the property is left in an unacceptable condition. The Client also agrees not to act in a manner that would cause disturbance to those residents in neighbouring properties. The Client is responsible for the security of the Property during their stay and should take all reasonable precautions to ensure security of the cottage during periods when they are away from the Property. Smoking is prohibited at any time within the property.
  10. The Client shall report to the Owner’s agent without delay any defects in the Property or breakdown of any appliance in the Property and arrangements for repair and/or replacement will be made as soon as is reasonably possible.
  11. The Owners shall not be liable to the Client-:
    1. (i) For any temporary defect or stoppage in the supply of public services to the Property, nor in respect of any equipment in the property, although the Owners will use their best endeavours to restore any services as soon as possible
    2. (ii) for any loss, damage or injury which is the result of careless use of the Property, adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owners
  12. Personal belongings are at the Client’s risk. The Owners cannot accept responsibility for personal injury, illness or loss or damage related to Client’s belongings.
  13. Under no circumstances shall the Owner’s liability to the Client exceed the amount paid to the Owners for the rental period.
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